At 89ph, we believe that gaming should always be fun — never a source of stress, financial strain, or harm. We are committed to providing every Filipino player with the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within their means.
Six pillars that define how 89ph protects every player — from Manila to Mindanao.
89ph enforces a minimum age of 21 years for all players, in line with Philippine gaming regulations. Age verification is conducted during registration and KYC. Any account found to belong to a minor is immediately closed and all funds returned.
Set daily, weekly, or monthly deposit limits directly from your 89ph account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — a deliberate safeguard to protect you from impulsive decisions.
89ph lets you set session time reminders so you always know how long you have been playing. When your chosen time is up, you will receive a clear on-screen notification. Taking regular breaks is one of the simplest and most effective responsible gaming habits.
Need a short break from gaming? 89ph offers cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is temporarily suspended and you cannot log in, deposit, or place bets. The break starts immediately upon request.
If you feel that gaming is becoming a problem, 89ph's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will not receive any marketing communications from 89ph.
Our responsible gaming support team is available around the clock via live chat inside your 89ph account. Whether you need help setting limits, requesting a cooling-off period, or talking through a concern, our team is trained to assist you with care and without judgment.
Responsible gaming starts with honest self-reflection. Ask yourself these questions regularly. If you answer "yes" to two or more, it may be time to use one of 89ph's player protection tools or speak with a support professional.
Do you find yourself spending more money on gaming than you originally planned, even after telling yourself you would stop?
Have you ever borrowed money — from family, friends, or through loans — specifically to fund your gaming activity?
Do you feel restless, irritable, or anxious when you are not able to play, or when you try to cut back on gaming?
Has gaming started to affect your work, studies, relationships, or daily responsibilities in a negative way?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
Have you tried to hide or downplay how much time or money you spend on gaming from people close to you?
Setting up responsible gaming controls on 89ph takes less than two minutes. Here is how to access each tool from your account dashboard.
Visit 89ph.app and log in using your registered email and password. All responsible gaming tools are accessible from your account dashboard — no need to contact support first, though our team is always available if you prefer.
Inside your dashboard, locate the "Responsible Gaming" section. This is where you will find all available player protection tools, including deposit limits, session reminders, cooling-off periods, and self-exclusion options.
Choose the tool that suits your needs. For deposit limits, select daily, weekly, or monthly caps in Philippine Peso (₱). For session reminders, set your preferred play duration. All limits take effect immediately upon saving.
If you need a break, select your cooling-off duration (24 hours up to 30 days) or request self-exclusion for 6 months or permanently. These actions are processed immediately. To reverse a cooling-off period early, a mandatory review applies.
If you need help navigating any of these tools, our 24/7 live chat support team is ready to assist. You can also email us at [email protected] — displayed here as plain text, not a clickable link.
A full overview of the responsible gaming controls available to every 89ph player.
| Tool | Options Available | Takes Effect | How to Reverse | Status |
|---|---|---|---|---|
| Daily Deposit Limit | Custom ₱ amount per day | Immediately | Increase requires 24-hour wait; decrease is instant | Available |
| Weekly Deposit Limit | Custom ₱ amount per week | Immediately | Increase requires 24-hour wait; decrease is instant | Available |
| Monthly Deposit Limit | Custom ₱ amount per month | Immediately | Increase requires 24-hour wait; decrease is instant | Available |
| Session Time Reminder | 30 min, 1 hr, 2 hr, custom | Next session | Adjustable at any time from dashboard | Available |
| Cooling-Off Period | 24 hrs, 48 hrs, 7 days, 30 days | Immediately | Cannot be reversed early; expires automatically | Available |
| Self-Exclusion | 6 months, 1 year, permanent | Immediately | 6-month/1-year: review after period ends; permanent: irreversible | Available |
| Reality Check Pop-Up | Every 30, 60, or 90 minutes | Next session | Adjustable at any time from dashboard | Available |
| Marketing Opt-Out | Full opt-out from all promos | Within 24 hours | Can opt back in at any time via account settings | Available |
You are never alone. These resources are available to Filipino players who need guidance or support.
The Philippine Amusement and Gaming Corporation (PAGCOR) provides responsible gaming guidelines and resources for all licensed operators and players in the Philippines. Contact PAGCOR directly for regulatory concerns.
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including gambling-related stress and anxiety. Reach them at 1553 (displayed as plain text).
Our in-platform live chat support is available 24 hours a day, 7 days a week. Our trained support agents can help you activate any responsible gaming tool, answer questions, or simply listen if you need to talk through a concern.
Gamblers Anonymous Philippines offers peer support meetings and a 12-step recovery programme for individuals struggling with compulsive gambling. Community support from people who truly understand can make a real difference.